FMSI

FMSI is a cloud-based banking software platform that helps retail banks optimize their branch operations and workforce management. The platform includes appointment scheduling, lobby management, staff scheduling, and analytics tools that allow banks to align front-line staffing with customer demand, reduce wait times, and deliver a better in-branch experience.

Retail banking branches operate in a challenging environment, where customer traffic is unpredictable, regulatory requirements are significant, and staff scheduling is difficult to optimize without data. FMSI gives branch managers and operations leaders the visibility and tooling to make better staffing decisions and track the effectiveness of those decisions over time.

FMSI came to Solen through a corporate carve-out in 2025, having been part of a larger organization that had stopped actively investing in the platform. Solen recognized the platform's strong customer relationships and the clear, ongoing need it served within its niche, and committed to the sustained product investment the business required to compete going forward.

The business serves a focused, loyal customer base within a highly regulated industry, with deep integration into bank operations that creates strong retention and long-term account relationships.