NexTalk

NexTalk is a communication software platform purpose-built to enable secure, private, and ADA-compliant communication between organizations and deaf and hard-of-hearing individuals. The platform provides real-time text-based communication that allows businesses, government agencies, healthcare providers, and financial institutions to engage compliantly and effectively with customers who rely on text-based channels.

ADA compliance in customer-facing communication is both a legal requirement and a persistent operational gap for many organizations. Telephone-based customer service models leave millions of people underserved. NexTalk directly solves this, providing a communication channel that works for the end user while giving organizations the documentation trail and compliance posture that regulated industries require.

NexTalk serves customers across healthcare, government, and financial services, where accessibility requirements are particularly stringent and the consequences of non-compliance are significant. The platform integrates into existing communication infrastructure without requiring organizations to overhaul their customer service operations.

NexTalk joined the Solen portfolio in 2024 following a founder-first process. Solen had maintained a patient relationship with the company over time, and when the founder was ready to move forward, Solen was positioned to close quickly and on terms that worked for everyone involved.